Terms & Conditions

Quotes: All quotes are valid for 30 days. After this period, we may need to reprice your enquiry.

Order Confirmation: To confirm your order and ensure a smooth experience, please follow these steps:

1. Review the Quote: Take a moment to carefully review our quoted service details, including pricing, timelines, and any specific requirements mentioned.

2. Respond to Us: Once you're ready to proceed, please reply to our email or WhatsApp message stating that you would like to go ahead with our quote.

3. Order Confirmation: After we receive your confirmation, we will officially process your order. This includes scheduling at a convenient time and confirming any additional details needed for your project.

Follow-Up: We will contact you shortly after confirming your order to finalize the schedule and address any last-minute questions or adjustments.

If you have any questions or need further clarification regarding the quote or process, don’t hesitate to contact us. We’re here to assist you every step of the way!

Payment: Full payment is due upon completion of the work and can be made via bank transfer or cash for convenience. All materials used in any refurbishment, encapsulation, restoration remain the property of The Glass Studio until payment is received in full without exceptions.

Glass Matching Policy: While we make every effort to match glass to the existing leadlights when carrying out repairs on older windows, doors and stained glass panels, the unique nature of our industry and the rarity of antique glass can make this difficult at times. Many of the old types of glass are no longer in production, which forces us to adopt a "nearest match" policy.

Workmanship: The nature of our industry has changed very little over the centuries; our work continues to be carried out in the same manner as tradition dictates. At The Glass Studio, we take pride in being one of the leading leadlight/stained glass studios in Essex, with over 40 years of experience.

However, as all of our work is hand-crafted using traditional materials and methods, it is not uncommon to find slight anomalies in the finished leadlights, which is part of the charm and authenticity of the craft. When it comes to restoring our customers' leaded lights, we offer various options tailored to their specific needs.

Encapsulated units: The encapsulation of leadlight windows is a specialist technique used to protect existing windows by encasing them between two layers of glass. This method helps prevent further deterioration of leaded lights and is ideal for preserving their integrity. With regard to the life of an encapsulated unit this is mainly determined by its location, and how much direct sunlight or general weathering it has been exposed too. On this basis we offer a 12-month guarantee.

Fitting/Deglazing: At The Glass Studio, we only employ experienced glaziers who take pride in their craftsmanship. Our work often involves fitting to old openings, requiring the removal of old putty by hand using a specialist knife. This process may disrupt surrounding woodwork, but we ensure it is made good when re-puttying. Please note that the putty will need to be touched up by the customer after it forms a skin, typically around two weeks later.

While we strive to de-glaze windows and door panels without damaging the beading, it is often challenging due to years of paint or stain. Some damage to the beading or surrounding frame is likely. Clients are responsible for making good any damage or can request new beading installation from our fitters, which will incur an additional charge.

Recommendation of Sub-Contractors: The Glass Studio is pleased to recommend trusted joiners or glazing companies to carry out window fitting work and will happily liaise with them to ensure the smooth completion of your project. While every effort is made to provide an accurate quote during the initial visit, there are occasions where it may be necessary to involve a relevant trade, particularly for joinery or double glazing work. In such cases, these services will be quoted separately by the subcontractor.

Terms and conditions are available on request. The Glass Studio reserves the right to change terms and conditions without prior notice or consultation. This document supersedes all others. 2024.